KRPO is now QX Global Services LLP

Customer Service Representative I

Contract
  • 0353 NA VRF 8304 Esters Blvd Ste 810 Irving Texas USA 75063 View om Map
  • Post Date: 11-12-2018---
  • Apply Before: 12-12-2018---
  • Applications 4
  • Views 3806
Refer a Friend
  • Share:
Apply for the job

Job Detail

  • Offerd Salary $14.39/hr
  • Experience 2 - 5
  • Industry Other

Job Description

Job Description:
Open Call Center environment. Responds to customer inquiries regarding customer orders, order ship dates, shipped items and quality of shipped items by performing the following duties.

• Manage large amounts of incoming / outgoing calls
• Close out or open call records
• Assist with placement of orders, refunds, or exchanges.
• Answer questions about warranties or terms of sale
• Utilize computer technology to handle call volumes
• Work with Manager to compile monthly reports.
• Follow communication procedures, guidelines and policies
• Help customers navigate online ordering
• Works with customer to investigate lost shipments, damaged shipment, gather documentation to file timely logistic claims against shipping carrier.
• Other duties as assigned

Qualifications

Requirements:
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Strong research , follow up, attention to detail
• Familiar with Salesforce / SAP CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• 2-5 years’ experience
• High school diploma or equivalent; some college preferred.

Required skills